100% Satisfaction Guarantee:

Gaia’s Essence wants each customer to be satisfied with every product they purchase. If for any reason you are dissatisfied with your order please feel free to contact our customer service department at orders@gaiasessence.com or (631)965-0606.

Safe and Easy Shopping at Gaia’s Essence

We partner with Paypal, a safe secure method which utilizes secure server software (SSL). The software encrypts your personal information ensuring its protection. Orders are processed within 24 hours after being submitted. A confirmation email is sent to the email addressed provided making it convenient to track your order online. Any orders submitted on the weekend are processed on Monday.

Shipping:

All orders $75 and above = FREE SHIPPING! After your order has been submitted and processed an email will be sent to the address provided. There will be either the UPS tracking number or the USPS shipment number. Either number can be used to track the pakage with the specific company.

Mainland US = $6.95 Flat Rate: 3-5 business days
Canadian = $15.95 Flat Rate: 7-10 business days
International* = Calculated per order: 2-3 weeks.

Orders:

Phone orders can be placed by calling (631)965-0606. Our phone sales department is open from 9:00A.M-6:00P.M. EST. Email orders can be placed at: orders@gaiasessence.com.

*If you would like to place an order and you do not live in the US or Canada please send an order request to orders@gaiasessence.com and we will contact you within 24 hours to take your order.

Backorder: If an item is on backorder you will be notified directly with the specific date your order will be shipped.

Quality Assurance:

Because our teas come from around the world our manufacturers regularly carry out quality and hygienic controls including microbiological research to be able to guarantee a clean production free of any contamination. All our teas are mixed and packed to be in accordance with government regulations.

Packaging:

Eco-Friendly Packaging: In keeping true to our core values, we use shipping boxes that are made from recycled materials or are recycled boxes that come into our shipping department. We keep your products safe using biodegradable or recycled peanuts. Our tea canisters are made durable to keep the teas fresh and can also be refilled at home when you purchase your favorite blends in 1lb bags or taken to your local recycling center.